PA Change Request Dashboard Showing “No Data Available”

[stacybentley]

Hi everyone — hoping someone might be able to shed light on a OOTB Change Request dashboard issue I’m troubleshooting.

I ran the following historical and daily Scheduled Data Collection Change jobs using a custom user with the roles pa_power_user and sn_change_read:

• Historical jobs

  • [PA Change] Historic Data Collection
  • Change success scores (historical)
  • Change success score metrics (historical)
  • Change Model Success (historical)

• Daily jobs (configured to run hourly)

  • Change Model Success (daily)
  • Change success score metrics (daily)
  • Change success scores for today
  • Change velocity daily + historical data collection
  • [PA Change] Daily Data Collection

Despite all of that, several widgets on the dashboard still show “No data available”, including:

• Change Overview
  • Open changes (by age/priority)
  • Open emergency changes (by age/priority)
  • Average age of open changes (by risk)
  • Mean time to close a change (by priority)

I also cloned Prod over Sandbox on Friday and have made no changes. Interestingly, everything works in Sandbox except the Open emergency changes widget — which makes sense because there are no emergency changes there.

But in Prod, I’d expect at least some of these widgets to populate after running all the jobs.

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Has anyone run into this before?
Could missing dependencies, job timing, data freshness, or table population issues cause this behavior?
Any ideas or angles to investigate would be super appreciated!