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What is Average Handle Time (AHT) , Average Speed To Answer (ASA) , Abandon Rate, Call to Ticket Ratio ? How to take these reports in service now

deepamai by • Kilo Explorer
  • 2252 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to report on involved Groups or Users?

Hello dear ServiceNow Community,  Is it possible to generate reports on the TASK table to show groups or users that were involved in a record?Meaning if our Network group was involved somewhere, the task-record should show in the report. Same goes fo...

conmic by • Mega Guru
  • 1467 Views
  • 5 replies
  • 1 helpfuls

Resolved! Report around resolved incidents

I just went live with SNow mid may and am finally getting around to reporting I cannot find in the canned reports.   What I need is a report which will show me all closed incidents per day by analyst.   For the Current month.   I'm not very proficien...

S-NOW Performance degradation.

We are facing degradation in the app everyday at a particular time.The homepage does not load, and it shows the running time for more than 1000+ secs.After 30 mins, nodes start getting offline. We restart the nodes manually to get the app back on lin...

Executing UI Policy on form submit

Hi,I have created a UI policy to check the certain values entered in the text box for e.g. the value length and no special characters. Before submitting the form I want to execute the UI policy and to stop form submission. Please suggest, how can we ...

Pradnya6 by • Giga Contributor
  • 3525 Views
  • 6 replies
  • 0 helpfuls

Extracting data from sys_history or sys_audit

Hi,We have a requirement to extract the Incident number, assignment group, field name, old value, new value, userid, description and timestamp of change for every available activity for an incident for the preceding 24 hour period in a csv format for...

minicj by • Giga Contributor
  • 2464 Views
  • 2 replies
  • 0 helpfuls

Performance Issues?

Has anyone been having performance issues with a hosted instance over a long period of time? We have been working with Service Now Support to track down a memory leak specific to our instance, but after 3 months, I am slightly frustrated and just wan...

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