PA Dashboard not working due to missing Canvas Page

[PavelP]

Hello,

in PA dashboard, we have problem with multiple dashboards not working - displaying "This dashboard tab is broken." message. Upon investigation, I found that cause is most likely due to Dashboard tabs refering to Canvas Pages, that don't exist - they contain sys_id, that doesn't match any Canvas Tab (how this happened, I don't know).

Does anyone have idea, if its possible to restore the tabs, without recreating them from scratch?

Thanks in advance.

[Adam Stout]

Where these migrated as part of an update set?

[PavelP]

No, they were on Prod, when they were working before. They might changed during upgrade to Kingston at one point, but I can't be sure of thats, since we don't know when the error occured.

[BhupeshG · Accepted solution]

See if this helps

https://hi.service-now.com/kb_view.do?sysparm_article=KB0680652