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pa dashboard

girishbs06
Tera Expert

Need to create a pa dashboard for average resolution time for incident can anyone help me in this .Thank you

1 ACCEPTED SOLUTION

Hi @girishbs06 

 

In general it should be... can't comment on your script for hours duration and are unsure why you're devide with 24. Furthermore, I guess that you have your indicator source and PA job configured correctly.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

5 REPLIES 5

Huynh Loc
Mega Sage

Hi @girishbs06 

Please refer to the link below for a solution:
https://www.servicenow.com/community/itsm-forum/how-to-calculate-average-resolution-time-in-days/td-...

If you find this response helpful, please consider marking it as Correct or Helpful. You may mark more than one reply as an accepted solution.

AndersBGS
Tera Patron

Hi @girishbs06 

 

So where do you face issues in this requirement? 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Screenshot 2026-03-24 141024.png

Screenshot 2026-03-24 141104.png

 

Screenshot 2026-03-24 141118.png

  is this correct what i am doing

Hi @girishbs06 

 

In general it should be... can't comment on your script for hours duration and are unsure why you're devide with 24. Furthermore, I guess that you have your indicator source and PA job configured correctly.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/