PDF is not attaching to the Scheduled Report, how can I fix this?

[Community Alums]

Hi everyone,

The PDF file generated by Scheduled Email Report is not attaching to the top section where all the attachments are. However, the email is sent out without problems with the PDF attachment. Anyone know why this may happen?

Any help will be much appreciated, thanks.

[Ankur Bawiskar]

Hi,

Any error in system logs you can see?

Can you check this link?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0535174

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Community Alums]

Hi Ankur,

I've tested all the option and the PDF is still not attaching to the Scheduled Report. 

Just for curiosity I tested this on a new personal instance and seems like it is something OOB. The attachments do not save in the scheduled report by default. I cannot understand how to enable it. 

If you have any other ideas please let me know. I'd appreciate very much. 

[Ct111]

Hi,

Check whether the system property

glide.attachment.extensions

is restricting pdf type of attqachment if yes then that might be the reason you are not able to attach from your end.

For more details refer docs

https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/form-administrat...

Mark my ANSWER as CORRECT n HELPFUL if it works for you.

[Community Alums]

Hi!

I've checked and it should allow all file extensions to attach to documents.

Thanks for the help.