Performance Analytics - change Indicators to Monthly from Daily

georgechen
Kilo Guru

Hi folks,

I am new in this PA space, wondering if you could advise how to change Indicator from Daily to Monthly.   We are running Istanbul patch 5, and the way I attempted to change it

1) Navigate to 'Formula Indicators' under Performance Analytics -> locate Daily indicators

find_real_file.png

2) Change Frequency field to 'Monthly' from 'Daily

3) An error raises as 'Frequency cannot be changed because this indicator has scores'

find_real_file.png

I wonder if I have to change it to monthly does it suggest that the scores underneath it has to be removed?

There are 63 indicators in our Sandpit I cannot directly convert into monthly due to the existence of scores; otherwise 37 have been successfully changed to monthly.

Thank you in advance.

6 REPLIES 6

Thanks for the tip Matt.


As Matt suggests, I would first check if the time series aggregates, available when


-viewing detailed scorecards:


Detailed Scorecard _ ServiceNow 2017-12-08 15-38-50.png


or when


-setting up a widget:


Open incidents _ Widgets _ ServiceNow 2017-12-08 15-44-33.png


gives the info you are looking for.



You can also set a monthly time serie as the default time serie when viewing detailed scorecards.



When turning the indicators into monthly collected ones, one has to wait a month before the latest scores become available. With daily collected scores, an updated score is available every day!



Cheers, Pieter