Performance Analytics indicator for Time worked on incident

ccepts · ‎11-07-2019

I am trying to create a widget with an Indicator that would show the time worked by incident priority. I can't seem to find how best to create this. Please can anyone help or provide a guidance?

Thank you

Adam Stout · ‎11-09-2019

1) Remove the breakdown source. I'm not sure what you want, but that isn't right. It should probably be based on sys_choice and priority (which already exists anyway).

2) If you have a daily indicator, you indicator source should be daily. You'll be counting the monthly number every day which would be very odd.

3) Based on task close is also a little weird (but ok). Why wouldn't you sum up the time worked based on when it was worked?

View solution in original post

Ankur Bawiskar · ‎11-07-2019

Hi,

when you enable PA plugin for incident management; there are few indicators which are available out of the box

check if any of those satisfy your requirement

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

ccepts · ‎11-08-2019

There is none for time worked. I have checked. What if I have to create one for this field?

Thanks for your response

Dhananjay Pawar · ‎11-08-2019

Hi,

Under PA there is script module under that module OOB scripts "Incident.Age.Days" and "Incident.Age.Hours" are written.Call that script in Indicator while creating.

Mark correct/helpful based on impact.

Thanks,

Dhananjay.

ccepts · ‎11-08-2019

I created an indicator using both of the scripts you suggested. Result was: No data available