Performance Analytics Score issue on Count of Records and How to show the record count instead of score

[flavian]

Issue Details :

We have created the below Dashboard with Widget and Indicator to show the 'Number of Open Incident' based on the Monthly Sum with 'Age' Breakdown.

The count on each bar does not match the count of records when we drilldown to see the Scorecard.

Have clicked the Blue bar 90+ days, count is 6311. Was able to see the score 6311 on the Scorecard. But when the record count is '267'

We wanted the 267 (Record count) above the bar and Sum of all breakdown on top of the Month.

Widget Details :

Screen Shot 1:

Screen Shot 2:

Indicator Details:

Ind Screen Shot 1:

Ind Screen Shot 2:

Ind Screen shot 3:

Ind Screen Shot 4:

More Information Required:

We also want to know how the Score is calculated, because the number is not predictable.

[Arnoud Kooi]

Probably the easiest is creating a new Indicator Source + Indicator with frequency valid for month

[flavian]

Thanks , Its seem to be helpful we will check it and update you soon

[Russell Park]

Did the recommendation of updating the Indicator source and Indicator to Monthly (valid for frequency) resolve your issue?

[Shawn33]

Hello Flavian,
I have a similar issue about Number of Open incidents.
May I know is it resolved?

I am looking for a solution.