Performance Analytics target color schema - adaption not visible

[Detlef Biederma]

Hello 

I try to use a adapted color schema on a target  (widget = "indicator scoreboard").

After the first assignment of the color schema to the target, it's working fine. 

But any later adjustment to the color schema (color or percentage) is not visible on the widget.  

If I  create a new color schema  (insert and stay) using the adapted one  and assign this to the target - I will see the changes. 

This is not the behavior I expected. 

I appreciate any feedback. 

Sincerely Detlef Biedermann

[Pranesh Lokhand]

Hello @Detlef Biederma 

Please verify whether the Direction of Indicator has been set. Based on the goal of the metric, set the direction to either Maximize or Minimize, and then review the value colors.

If the Direction of Indicator is not configured, the colors will not be reflected for PA scores, even if targets and color schemes are defined.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Pranesh Lokhande.

[Detlef Biederma]

thanks for the feedback: some more details:
- Target and direction is set 

- can be seen (evaluated) on widget site:

Result:   

It's the expected result:   green & red 

Now I have changed the color for the "pa_target_color_schemes"  (and saved)

but the widget stays the same:  (also - when I call the page in a new private browser window)

It looks like - the color color theme is read only once (no update will take affect).

My workaround so far:  
- create a new color scheme
- adjust color and percentage

- add the new color scheme to the target 

Sincerely Detlef Biedermann

[Pranesh Lokhand · Accepted solution]

Hello @Detlef Biederma 

In ServiceNow Performance Analytics, target color schemes are read and cached when assigned to a target. Editing the scheme later doesn’t update existing widgets. To reflect changes, reassign the same scheme on the target (remove → save → add again), or recalculate / toggle Direction, or use a versioned scheme. This is expected behavior and aligns with known PA limitations and community guidance.

Ways to force the widget to pick up color‑scheme edits

Try these in order; #1 usually does the trick without creating a new record:

1) Reassign the same color scheme to the target (no cloning needed)

1. Open the Target record.
2. Clear the Colour scheme field and Save.
3. Re‑open, set the same scheme again, and Save.
4. Refresh the dashboard.

This forces PA to re‑read the scheme and rebuild its cached thresholds for that target. (Behaviour corroborated by multiple PA community threads around scheme/target refresh and direction prerequisites.)

2) Nudge the indicator to recalc bindings

If #1 doesn’t update the widget:

• Temporarily toggle Direction (Maximize → Minimize), Save, then set it back and Save again; refresh the dashboard. This sometimes forces a re‑evaluation of target rendering.

3) Recalculate scores (if the widget draws from PA scores)

If the scoreboard pulls the latest score from PA snapshots:

• Go to Performance Analytics > Indicators, open the indicator, click Recalculate scores, and pick a suitable date range. Then refresh the dashboard.
  (While recalculation primarily recomputes scores, it can also help refresh what the widget renders alongside those scores.) [learnnowlab.com]

4) As a last resort, version your color schemes (your current workaround)

• Clone the scheme (e.g., “3 color traffic light v2”), assign it to the target, save, refresh.
  This always works because it creates a brand‑new reference that the target must load.

If my response has helped you, hit the helpful button, and if your concern is solved, do mark my response as correct.

Thanks & Regards
Pranesh Lokhande.