Platform Analytics Dashboard in the Portal
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‎10-24-2024 05:22 AM - edited ‎06-16-2025 07:32 AM
I wanted to share a small build I did to get the platform analytics in the Portal.
Inspired by the Playbooks within the Portal. I really wanted the new powerful Platform Analytics dashboards within the portal, including "clicking" that will stay within the portal itself and redirects to the page you want including parameters.
Example page
I've given some instruction text with a platform analytics dashboard, and also including an embedded widget option.
Available here:
https://developer.servicenow.com/connect.do#!/share/contents/8949624_platform_analytics_experience_i...
Some notes
- I have NOT tested this with a custom UI Builder page within a dashboard
- When installing new version and you still have 1.0 just accept all updates (You can iqnore the meta data)
Updates to version 1.1, where I fixed the component.
- Labels:
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Platform Analytics
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Service Portal
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‎12-19-2024 06:12 AM
I'm not able to download the project, could you please share here...
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‎06-16-2025 07:34 AM
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‎01-21-2025 04:18 AM
This is a very nice solution I was waiting for a looooong time - thank you for your work and sharing!
It works very well in our environment (Release Washington) but I do have an small problem:
If I open a record from the dashboard I will be routed to the correct page (for example incident) but if the user is using the "Back" button of the browser to get back to the dashboard it will be opened inside the portal but in platform (without menu bars). How do I get that solved - any ideas?
This is were I am landing if I try to go back to the dashboard-page:
https://instance.service-now.com/now/platform-analytics-portal/dashboard/ea0fe5e8831316asdad.. .
It should be: https://instance.service-now.com/esc?id=dashtest
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‎04-10-2025 09:08 PM
Hey,
I am facing the same issue did you find any solutions?
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‎06-16-2025 07:37 AM
I'm not really sure where this is coming from, I did see it 2 times where it just overtakes the portal.
Couldn't really keep reproducing it to be able to check where this issue is.
Probably has something todo with the UI Builder but not sure what yet.