Platform analytics Data visual's are showing blank

[BhanutejaRD]

Hi All,

platform analytics Data visualizations have been showing blank values for the past 2–3 weeks.

I verified that the indicators do have scores, and data has been successfully collected for the last three weeks. The visualization uses two data sources:

• One Formula Indicator
• One Automated Indicator

Both are line visuals.

Currently, all widgets appear blank when this combination (one automated + one formula indicator) is used, starting from about two weeks ago. Earlier, this setup worked fine.

However:

• When I add two automated indicators, the scores display correctly.
• When I add two formula indicators, the scores also display correctly.
• The issue occurs only when combining one automated and one formula indicator, which results in a blank widget.

Could you please help identify what might be causing this issue?

[Tanushree Maiti]

Hi @BhanutejaRD 

refer: KB0822623 The widget shows No Data Available/No Data to Display in dashboard even though "Value when... 

[BhanutejaRD]

Hi Tanushree

This is different case

My contributing indicators are not having any null values

Here the issue is visualization is becoming plane white when adding both formula and a

Automated indicator as two data sources 

But when I'm adding two automated/ two formula

The scores are displayed correctly

Note: it was working fine earlier 

[Vishal Jaswal]

Hello @BhanutejaRD 

1. Ensure if date range is populated, then the data is there for the selected period.

2. Check "Set custom message when no data" under Info messages so that you get to know whether data is there or not:

3. Create a same dashboard in non-production or in PDI to find out whether everything is working as expected and ensure to capture it in update set. In the sys_update_xml table you can find out what all is captured for this new dashboard and you can compare the same with the dashboard which isn't working as expected.