Platform Analytics - Data Visualization - Drill Down to Chart Not Working

[JustinF77436027]

Hi,

I have been running into an issue where I have setup in the visualization designer my vertical bar graph however when I click on my graph its not loading up the subsequent drill down to chart but it does show the drilldown when I hover over it.

Currently on both the visualization and the drill down I have the following settings enabled

Enable Drill Down is True

Allow Chart Interaction is True

Chart Interaction Action - Drill down to Chart on the graph and on the drilldown 1 I have the action as Go to Data View.

Any help with this would be appreciated.  Thank you

[jeffrubinoff]

Assuming you are working in the Visualization Designer and not UI Builder, see https://www.servicenow.com/docs/bundle/xanadu-now-intelligence/page/use/par-for-workspace/concept/dv....

[vishnumaaya]

Thank you so much this was helpful. But I do not see drill down option in the drop down as shown in the video. Which version should I be using in platform analytics?

[jeffrubinoff]

Note Matt H NW's comment above.

[Matt H NW]

Thanks for ServiceNow Doc link, this helped me: "You cannot configure Drill down to chart in the in-line dashboard editor, only in the Visualization Designer".

[jeffrubinoff]

Yes, because part of configuring the drill-down to chart is configuring the visualization you are drilling down to.