Hi, A bi-weekly report(2 weeks - sprint starting Thursday, 5/8 - ending Wednesday 5/21). so that we can see all opened incidents tickets over that sprint for some of the assignment groups.Include status, resolution code, Resolutions notes etc., colum...

Hi, How to create a report of tickets created , Total Vs Last Month & Total Vs Last 3 Months increase of tickets.Not able to visualize the requirement.  Thanks,Vaishnavi

Hi,Below is the scheduled job script written to remove users from support groups not using itil license.// Define groups to exclude var excludedgrps = ['CMDB and ITSM Readers', 'Liberty Mutual Business Stakeholders']; // Query sys_user_has_role for ...

Hi, I have created a database view with task table and another custom table. So that we can use for incident, problem, change and custom table as well.So currently I am building a dashboard & reports in platform analytics related to change request da...

Hi, 1. Create a report comparing major incident proposed time to begin time of Outage (link between two timestamps)2. I have a requirement to create a report like in the attached screenshot. 4 hours should be the fixed line, as there fixed RTO of 4 h...