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Platform analytics Formula indicator to calculate previous month vs current month open incidents

Deebika
Tera Contributor

Hi Team,

 

I am working on a platform analytics dashboard and would like to display the variation between the previous month's open incidents count and the current month's open incidents count in a bar chart.

 

My Requirement is 

 

Previous month open incidents-current month open incidents

 

Questions:

Has anyone implemented a similar requirement?

 

Could you please advise:

1.Which formula indicator method should be used

2.Are there any best practices for displaying this variation in a bar chart widget?

 

 

2 REPLIES 2

jeffrubinoff
ServiceNow Employee

I don't understand why you are trying to do something so tortuous instead of just having a monthly count of open incidents and showing it on a line chart.

Thanks for your response.


The requirement is not to show the monthly trend of open incidents. Instead, I need to display the month-over-month variation as a separate metric on the dashboard.

 

For example:
Previous Month Open Incidents = 120
Current Month Open Incidents = 100
Variation = 120 - 100 = 20

 

The goal is to show this increase/decrease value in a bar chart widget rather than displaying the monthly counts themselves.