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Platform Analytics: Indicators access in Australia version for ITIL Role

RaniK3666699030
Tera Contributor

2 hours ago

In Australia version of ServiceNow (patch 2) , for a user with ITIL role, per the documentation the user should be able to view the indicators. However as that user when I look at the indicators I see the word "None" in the "Name" column.  And when I click on the word "None", it does open the Indicator and shows the record.  I granted pa_viewer, report_user roles and yet indicators name does not show correctly. Any one has any suggestions?  Do not want to grant higher level access roles unless it is really needed. Appreciate input. Thanks!

 

RaniK3666699030_0-1784134236579.png

 

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Vikram Reddy
Tera Guru

2 hours ago

Hello @RaniK3666699030,

 

Open one of the indicators showing "None":
  pa_indicators record > Access Control section
    Checkbox: Visible by all roles
    Related list: Roles

pa_viewer and report_user only get the user into the Platform Analytics workspace itself, they don't grant visibility into individual indicators. That's a separate layer: each pa_indicators record has its own Visible by all roles checkbox and Roles related list, and if it's unchecked with itil/pa_viewer missing from that list, the workspace list blanks the name (hence "None") while the base record ACL still lets the user open it directly, which is exactly the split behavior in your screenshot.

If you've got a handful of these, add the role to the Roles related list on each; if it's most of the 438, it's faster to bulk-set "Visible by all roles" from the list view. Happy to dig deeper if you can share whether these are formula, manual, or automated indicators. Try this and let me know

References

 

Thank you,
Vikram Karety
Octigo Solutions INC