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Platform Analytics List Visualization Error: "Cannot read property 'internalType' from undefined" a

tanvirathod
Giga Contributor

Hi Team,

We are experiencing an issue with a Platform Analytics List visualization after upgrading to Zurich Patch 12 W34.

Error:

"Can't display this list"

"List controller data broker transform error: Cannot read property 'internalType' from undefined"

Environment:

  • ServiceNow Zurich Patch 12 W34
  • Platform Analytics Dashboard
  • Data Source: Requested Item [sc_req_item]

What we have observed:

  • The issue started after the Zurich Patch 12 W34 upgrade.
  • The data source preview loads successfully and displays records.
  • When editing/configuring the data source, the list displays correctly.
  • The error only occurs when rendering the List visualization on the dashboard.
  • I impersonated the affected user and received the same error.
  • I also impersonated an admin user and received the same error.
  • The sc_req_item table is accessible and returns records successfully.
  • This does not appear to be an ACL, role, or data access issue because administrators experience the same behavior.
  • The issue seems to occur only in the visualization rendering layer.

Has anyone encountered this specific "Cannot read property 'internalType' from undefined" error in Platform Analytics after a Zurich upgrade or patch?

 
 
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