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Platform Analytics migration "Use custom formatting" defaults to true

JesperB
Tera Contributor

Hello everyone,

 

I am working with Performance/Platform Analytics and I am trying to use more of the latter. Therefore I have started migrating some of our dashboards, but it defaults the "Use custom formatting" to be set to true. This is very frustrating as it adds a lot of decimal numbers to my single score reports and I have to deactivate it manually one by one. I have tried looking through the system properties but I can't seem to find a relevant one. Is there a system property that I can change and what is it called?

 

Thanks in advance and I apricate any help!

1 ACCEPTED SOLUTION

martapenzo
ServiceNow Employee

Hi all,
this is related to PRB1939279, a fix was released in December for the Store supporting Yokohama and Zurich.
If you have already done the migration, there is a fix script that Support team can help to run.
Please raise a case and mention the problem number above.

Thank you

View solution in original post

5 REPLIES 5

Kingstan M
Kilo Sage

Hi, I am in the same challenge. Did you manage to find the fix?

Unfortunately no, I am just working with it for now

JesperB
Tera Contributor

Unfortunately no, I have just accepted it and I am dealing with it

Paul Porter
Tera Expert

Been dealing with these issues for the last couple weeks and ServiceNow clearly doesn't care about customers facing this unacceptable negligence.