Platform Analytics - Multiple breakdown value not showing data for KPI Details

[NguyenB]

Greetings Everyone,

I'm new to PA and facing an obstacle while working on a requirement. To be brief: I have an indicator that tracks, on a daily basis, the number of search events where results were returned but the user did not click on any of them. I created a breakdown called Market, which filters search events by the user’s market (since each search event is linked to the user who conducted the search).

In the KPI Details of that indicator, under the filter section, I expanded the "Market" filter and started choosing values to filter. When I select two values (e.g., Switzerland and Germany), only Switzerland’s data is displayed. However, if I select just one of them individually, the data shows normally. This behavior occurs with almost all filter values. Some pairs did show all the data.

So I’d like to ask if anyone has any guess about this behavior. Could it be related to the data, the configuration, or is it an expected limitation/behavior of Platform Analytics breakdowns?

Thanks!

[Bhuvan]

@NguyenB 

PA scores are stored in tables 'pa_scores_l1' and 'pa_scores_l2'. Check and confirm data collection is working fine and breakdown value for the element that is not working is available in the tables. If data is not available, review indicator configuration. You can also check this information by clicking on related link 'Scores for this indicator' from indicator configuration page.

If scores are available but not showing up in KPI Dashboard, check and confirm all the Platform Analytics related plugins are updated and using latest version. If it still does not work, log a support case with ServiceNow.

If this helped to answer your query, please mark it helpful and accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@NguyenB 

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[NguyenB]

@Bhuvan  

Thank you for the information. I’ll review it as soon as possible and let you know.
I posted this during my night time, so apologies for the late response.

Regards,
Khanh Nguyen

[NguyenB]

Hi @Bhuvan  

After checking the scoresheet, I can confirm that data collection was working as expected.

One thing that caught my attention: when comparing the data of the mentioned breakdown values (or elements), I noticed that they all have data, but somehow they don’t show up when paired together. For example, Switzerland paired with Spain shows data in KPI Details, but not when paired with Italy or Germany, even though they also have data. By the nature of the data, some days were blank, but I did configure the indicator to treat blanks as 0. So I’m still curious why they don’t show up.

From the plugin aspect, everything looks fine with the latest version. Thanks for your help — much appreciated!

Regards,
Khanh Nguyen