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03-08-2026 12:57 PM
I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?
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03-09-2026 11:05 AM
To your first question, yes, I updated both the 6. chart title and 7. chart description.
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03-10-2026 08:54 AM
I've just run through this task to refresh my memory and after taking another look at your screenshots, your chart name shows as "Incident Overview" and not "Open Incidents by Priority" which leads me to believe that step 7 has been missed/not followed fully. I've tried to highlight each location that needs to be updated in the screenshots below and by using example text.
This image shows what should be updated after updating the chart title (step 6):
This image shows what should be updated after updating the chart name via the Details panel icon highlighted by the arrow (step 7):
I've also noticed from your screenshots that you haven't impersonated Platform User, this might not be a issue but from a troubleshooting perspective, I would double check that you have updated both the chart title AND the chart name. If both of those look correct, impersonate Platform User and follow all of the steps again.
If it's still failing to validate after that then you might need to raise a support case if you're 100% sure that you have followed all of the steps exactly as outlined in the task instructions.
NOTE: I've also spotted that you're currently working through the Xanadu version of this course, there is a Zurich release version which would be better for you to complete as it is newer and more up to date.
☕ Powered by curiosity, caffeine, and more failed attempts than I'd like to admit
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05-05-2026 11:51 PM
Hi I have the same issue here and i don't know why it keep failing:
I have no idea why it keep failing validation. Can you help?
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05-06-2026 02:13 AM
Hi @DorianG - have you updated the Chart Name via the Details Panel (the ⓘ icon)?
You need to pay close attention to steps 6 and 7... I put this guide together to help with this task - check it out and let me know if it helps: [Lab Validation Notes] Welcome to ServiceNow (Zurich): Platform Analytics
☕ Powered by curiosity, caffeine, and more failed attempts than I'd like to admit