Platform Analytics - Unable to display Variable Columns when dot walking
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02-27-2025 06:09 AM
I am trying to setup a Report for sc_req_item and dot walk to the variables to have them displayed. Once selected they are not showing in the columns.
If I build in with report and old Dashboard and Convert to Platform Analytics it works, but I can build in Platform Analytics.
Any suggestions are welcome.
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02-27-2025 06:18 AM
Hi @Allen12 ,
I have noticed that in platform analytics you need to write the variable label to search it, as you're not selecting you catalog item and then select the correct variable as in core UI. If you just try to dot-walk variables without searching, not all will be shown.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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02-27-2025 07:29 AM
I am not sure how to do the search you suggest. I am typing the Variable name in the upper left of Choose field, is this not correct
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04-11-2025 02:21 PM - edited 04-11-2025 02:26 PM
Hi @Allen12 ,
This article(This article(Adding Variables into List Reports on Platform Analytics Dashboards in ServiceNow - Wor...) should help.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful.