Platform Analytics Widget Failing with report_view ACL Despite Table Access

EmmadishettV
Tera Contributor

9 hours ago

Issue

I have access to a dashboard and can edit it. Most visualizations on the dashboard load correctly, but one widget named "Duplicate CIs" fails with the following error:
You do not have the required permissions to view this content. Access is restricted by the report_view ACL. Please check your role or permissions settings to resolve this issue.

What I have already verified

  • I have access to the dashboard and can edit it.
  • The widget is a Platform Analytics widget using a Simple Data Source.
  • I identified the underlying data source and can access the source table directly.
  • I can open the table in list view and see the records without any issues.
  • Other widgets on the same dashboard are working correctly.
  • The problem appears to be isolated to this specific widget.
  • EmmadishettV_0-1794476924088.png

     

My Questions

  1. If I can access the underlying table and data source, what other permissions could trigger a report_view ACL error for a PA widget?
  2. Does Platform Analytics perform additional report-level security checks independent of table ACLs?
  3. Could this be related to:
    • Widget-level role restrictions?
    • A visualization/report object behind the widget?
    • PA-specific roles such as pa_viewer or custom reporting roles?
    • A customized report_view ACL?
  4. What is the best way to identify the exact ACL or security rule blocking access for this widget?
Any suggestions on additional troubleshooting steps would be greatly appreciated.
Thank you.
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jeffrubinoff
ServiceNow Employee

8 hours ago - last edited 8 hours ago

The basic report_view documentation is at https://www.servicenow.com/docs/r/now-intelligence/report-view-access-control.html
You might have run afoul of a field-level report_view ACL. Also, report_view now checks the fields in the data source condition builder on a data visualization, and it checks dot-walked fields, so you might have run into a problem there.
If you are on Australia Patch 8 or later, you can run the ACL Assessment for Data Visualizations to find what the issue is. If you aren't an admin, you'll have to request your admin to do it. They will need to elevate their role to security_admin. https://www.servicenow.com/docs/r/now-intelligence/report-view-acl-dashboard.html

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