Platform Analytics

soumya17
Tera Contributor

Hi,

 

recently we have upgraded to washington D.C, and while testing platform analytics visualisations, dashboard data is redirecting to '/now/nav/ui/home' instead of data records.

 

Any idea how can we resolve this..

soumya17_0-1713330279870.png

when i click on score - it redirects to 

soumya17_1-1713330334142.png

 

can someone help me to resolve this issue.

 

Thanks in advance!!!

 

 

6 REPLIES 6

Kristin J
Mega Sage

Hello! I don't know how to resolve your issue, really, but I believe the Platform Analytics workspace was deprecated in Washington and moved to the menu. I don't know whether that has anything to do with the issue, but you could try accessing the visualizations/dashboards from the menu and see if it works?

CJose
Tera Contributor

Hi soumya,
              Recently our instance also got upgraded to Xanadu and still the data records are pushing us to native UI instead of opening the list in the Workspace. Have you solved the issue for the redirection?

Anurag Tripathi
Mega Patron
Mega Patron

HI Soumya,

 

This is the right menu for Platform Analytics (screenshot for Washington PDI)

AnuragTripathi_0-1733220433062.png

 

 

URL -> /now/platform-analytics-workspace/dashboard-library

 

 

-Anurag

Cire
Tera Contributor

Hi Soumya ,

Same Issue , Did you manage to find an answer ?