Problem management ATF

[SuganyaV6003655]

Can anyone share the Problem management ATF steps 

[Dr Atul G- LNG]

Hoi @SuganyaV6003655 

https://www.servicenow.com/docs/r/it-service-management/problem-management/activate-problem-mgmt-atf...

https://DevXXXXX.service-now.com/now/nav/ui/classic/params/target/sys_atf_test_suite_list.do%3Fsyspa...

[Dr Atul G- LNG]

Here you can see:

Plugin name: Problem Management — ATF Tests plugin (com.snc.problem.atf)

[Ankur Bawiskar]

@SuganyaV6003655 

out of the box there are many ATF tests available for Problem Management

did you check those?

You can refer those and create a copy of any and add/remove your own steps as per your business requirement

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tejas Adhalrao]

hi @SuganyaV6003655 ,

A typical ATF flow would be:

1. Impersonate User (e.g., itil/problem_manager).
2. Open New Problem form.
3. Set Field Values (Short Description, Category, Priority, Assignment Group, etc.).
4. Submit the Problem record.
5. Validate Record Creation and verify field values.
6. Assign the Problem to a user or group.
7. Change State (New → Assess → Root Cause Analysis → Fix in Progress → Resolved → Closed, based on your process).
8. Create and Validate Related Records (Problem Tasks, Known Error, Change Request, if applicable).
9. Verify Business Rules, Notifications, and SLAs (if configured).
10. Close the Problem and validate the final state and mandatory fields.

You can use standard ATF test steps such as Open Form, Set Field Values, Submit Form, Record Query, Field Validation, and Assert Field Values to automate the entire process.

If you're looking for an OOB test suite, check Automated Test Framework > Tests in your instance

If you found my solution helpful, please mark it as Helpful and Accept Solution.