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‎11-26-2021 05:53 AM
Hello,
I created a page in "CSM/FSM Configurable Workspace" which looks something like below :I have added multiple tabs and added different reports in it. Basically this page is supposed work as dashboard.
I noticed that report drill down is not working on this page.
This seems to be a major roadblock for me.
There is "Enable drilldown" option which is activated in these Data Visualization components still it doesnt work.
Please let me know if there is some solution to it.
Thanks in advance.
Solved! Go to Solution.

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‎11-28-2021 04:03 AM
Hey all,
After some digging I was able to figure this out,
It appears enabling drill down is not enough we need to configure what happens when visualizations are clicked, So I added an event handler "Link to destination" under visualization and added the routing info as below (got this idea from an oob page 😉 😞
Also I tested it for different visualization like single score, pie chart, bar graph etc, same configuration works for all of them.
Still I do feel, this is something which should be auto configured, because in case of large number of reports in a page, this becomes repetitive practice.

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‎11-26-2021 06:08 AM
Please check below HI article.
Report drill down does not work on custom Agent workspace landing page.

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‎11-26-2021 06:32 AM
I have already looked at it, this doesn't solve my issue because in step 3 of work around I am not getting "CSM/FSM Configurable Workspace" to choose.
Also based on the article that issue is supposed to be fix in Orlando patch 7 or higher, we are in Qubec right now.

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‎11-28-2021 01:29 AM

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‎11-28-2021 04:03 AM
Hey all,
After some digging I was able to figure this out,
It appears enabling drill down is not enough we need to configure what happens when visualizations are clicked, So I added an event handler "Link to destination" under visualization and added the routing info as below (got this idea from an oob page 😉 😞
Also I tested it for different visualization like single score, pie chart, bar graph etc, same configuration works for all of them.
Still I do feel, this is something which should be auto configured, because in case of large number of reports in a page, this becomes repetitive practice.