Report on Assignment Group that breached SLA instead of the last Assignment Group which Resolved.
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05-03-2022 06:18 AM
Need some help, O Wise Folks. I am a newbie.
I have Incidents flowing through multiple Assignment Groups. I need to report the name of the Assignment Group under which the SLA breached.
Example: I have 4 Assignment Groups A, B, C, D. If the Incident was ultimately resolved by D. However it already breached SLA in B.
How do I get a report listing B is the one that breached SLA?
Any pointers will be greatly appreciated.
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05-03-2022 06:21 AM
Follow this thread:
https://community.servicenow.com/community?id=community_question&sys_id=fbf08ba5db98dbc01dcaf3231f9619c7
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05-03-2022 06:22 AM
task_sla is a table you need
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05-03-2022 06:23 AM
Could you help me the structure of the report filter?
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05-03-2022 06:34 AM