Report the average number of incident resolved by a technician per month

rstoker
Tera Contributor

‎10-25-2019 12:48 PM

I would like to create a report for each technician showing them the number of tickets they have resolved, compared to their team's total and the average for a technician on their team per month. I'm stumped on how to do the average. I know how to do it in PA, but I can't create a dynamic report "Assigned to is(dynamic) Me" in PA for their personal dashboard. It's possible to set Average to many things in reports, but can I not set it to average count per technician?

Labels:
Preview file
33 KB
  • 2,382 Views
1 REPLY 1

Ct111
Tera Sage

‎10-26-2019 06:00 AM

Try the suggestion givven by Ali in below link And use assigned to inplace of assignment grp. https://community.servicenow.com/community?id=community_question&sys_id=b27b4361db9cdbc01dcaf3231f9619ee

 

 

. Mark my Answer as CORRECT N also HELPFUL if it works

0 Helpfuls