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Reporting on ALL tasks that were closed within the last 30 days.

David Casper
Tera Guru

I'm having an odd issue with a report I created based on the task table. The goal is to track all of the tasks I've closed within the past 3 days. This is honestly a dataset of another report tracking all tasks assigned to me within the same time frame.

I'm looking at the closed field for all tasks EXCEPT for incidents. incidents I want to track based on the resolved field. So I put in the conditions of closed IS NOT EMPTY and within the last 30 days and it works fine. I then add the Incident.Resolved field (dot walking) with the resolved field as IS NOT EMPTY and within the last 30 days. Everything looks ok, but when I refresh the report the chart does not update with any new tickets which I know exist. Then I save the report and the Incident.Resolved conditions are blanked out. Just shows '--choose field--' as if I just added it as a new condition. 

Wondering if anyone has ran into this before I create a HI ticket. 

 

2 REPLIES 2

Mike Patel
Tera Sage

doing below worked fine for me in Kingston patch 11

find_real_file.png

Very odd. We're on Kingston patch 9. This is what it looks like for me after I save the Incident.Resolved condition.

 

find_real_file.png