Reporting : Revert Tracking – Add metric/report that captures reverts - tickets that are sent back t

[pramn]

Hi Team , 

Is it possible to create report 

Revert Tracking – Add metric/report that captures reverts - tickets that are sent back to L1 or reassigned to other teams.

if yes How ?

Thanks in advance 

[Dr Atul G- LNG]

Hi @pramn 

Yes, 100%. Create a metric on the Assignment Group field and use that data to build the report.

Like in report 

where old value in SD Group and New value is L1

[pramn]

Can you please guide me ?

[Dr Atul G- LNG]

Have a look OOTB:

https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/metric_definition_list.do%3Fsyspar...

[Tanushree Maiti]

Hi @pramn 

Refer:

https://www.servicenow.com/community/platform-analytics-articles/measuring-incident-reassignments-to....

https://www.servicenow.com/community/performance-analytics-forum/report-to-create-how-many-teams-tic....

https://www.servicenow.com/community/developer-forum/how-to-generate-reports-on-incidents-reassignme...