Reporting : Revert Tracking – Add metric/report that captures reverts - tickets that are sent back t

pramn
Kilo Sage

‎07-09-2026 08:28 AM

Hi Team , 

Is it possible to create report 

Revert Tracking – Add metric/report that captures reverts - tickets that are sent back to L1 or reassigned to other teams.

if yes How ?

Thanks in advance 

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Dr Atul - LNG
Tera Patron

‎07-09-2026 08:30 AM

Hi @pramn 

Yes, 100%. Create a metric on the Assignment Group field and use that data to build the report.

 

Like in report 

where old value in SD Group and New value is L1

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pramn
Kilo Sage
In response to Dr Atul - LNG

‎07-09-2026 09:29 AM

Can you please guide me ?

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