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ServiceNow dashboard filter dependency (cascading filters) linking Assignment Group and Assigned to

Luis33
Tera Contributor

Using my PDI environment, I was able to place two filters in a dashboard. One filter ("Assignment Group") pulls data from the "Group" table and applies it to Incident. Assignment group. The second filter ("Assigned to") pulls data from the "User" table and applies it to Incident. Assigned to.

 

In the second filter ("Assigned to"), under the "Follow other filters" section, I was able to activate the "Follow Assignment Group" option.

 

However, once I tried to replicate the same filters setup within the Platform Analytics, Yokohama version, I was not able to find the Follow Assignment Group" option.

 

1) Has someone in the community experienced the same situation?

2) What steps were taken within the admin side to enable the feature in the "Follow other filters" section?

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Try to repair or upgrade the Platform analytics plugin and test.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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