Setting a default dashboard for new ITIL users

[MOHAMMED SHAMNA]

When an user is granted with the ITIL role, their default homepage should be a custom dashboard.
Is there a way to configure the default dashboard based on role ?

We have the user preference module which can configure default dashboard for an individual user or all users by leaving the user field empty. But there is no role or group based configuration.

[Jaspal Singh]

Hi Shamna,

Suggestion will be to create business rule on the sys_user_has_role table which, on insert, sets the user preference based on the role.

[Danish Bhairag2]

Hi @MOHAMMED SHAMNA ,

Could you please take a look at this below article if it helps your requirement.

https://www.servicenow.com/community/developer-forum/set-homepage-based-on-role/m-p/1989601

https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/dashboards/task/set-das...

Kindly modify a bit to accommodate your requirement if required.

Thanks,

Danish