Should the "Context Sensitive Analytics" dashboards contain widgets out of the box?

[SusanWinKY]

We've recently purchased Performance Analytics Premium and activated several of the context sensitive analytics plugins.   When we try the "Context Sensitive Analytics - Change" dashboard (and the ones for Incident and Problem), we get no content.   There are no widgets defined on it.   Is that to be expected?   If not, is there any way we can get those dashboards updated to the OOB widgets?

[Tara Romero]

Hi Susan,

I would like to speak with you directly.   Do you have time for a quick chat this week?   tara.romero@servicenow.com

Thanks

Tara

[SusanWinKY]

Hi Tara,

I've just emailed you.

Also, I updated the wording of my question from "wizard" to "widget".

[SusanWinKY · Accepted solution]

Follow-up... we worked with HI to find out that this is a known issue.   Here's the reply they sent:

We have identified that issue is caused by an invalid dashboard permission that references a user that does not exist. This is documented in problem PRB917832 and in knowledge article KB0623144. A workaround is available and fix steps are provided in knowledge article. As a result we are placing this incident in solution proposed.

Reason: Known problem with available workaround

Issue: PA dashboards not loading

Solution Proposed: We have identified that issue is caused by an invalid dashboard permission that references a user that does not exist.

You may check bellow the invalid reference for user that does not exist

https://lexmarkdev.service-now.com/nav_to.do?uri=pa_dashboards_permissions.do?sys_id=b58955920f2b074...

Invalid reference exists also for "Context Sensitive Analytics -Problem" and "Context Sensitive Analytics -Change"

https://lexmarkdev.service-now.com/pa_dashboards_permissions_list.do?sysparm_query=dashboard.nameSTA...

This is documented in problem PRB917832 -"PA dashboards not loading - NullPointerException error "and in knowledge article KB0623144. A workaround is available and fix steps are provided in knowledge article.

KB0623144 - PA dashboards not loading - NullPointerException error

KB0623144 provides a script to identify all broken dashboards permissions. Please review the information provided in KB0623144 and apply the provided workaround. Please make sure to test the workaround in sub-production first.