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Show Assignment Group Members in “Assignment to” Using Performance Analytics

neehas
Tera Expert

3 weeks ago

Hi All,

I am trying to display the members of an Assignment Group dynamically in the “Assignment to” field using Performance Analytics and Breakdown.

What I want to achieve:

  • When an Assignment Group is selected, the PA indicator should show all members of that group using a Breakdown.

  • Optional: dynamically filter the “Assignment to” field on forms to show only the members of the selected group.

What I have tried so far:

  • I understand that group members are in sys_user_grmember table.

  • Planning to use Breakdowns in PA to categorize data by Assignment Group → Users.

My Question:

  • Can someone share a step-by-step example of how to set up Breakdowns for Assignment Group members in PA?

  • How to dynamically filter the “Assignment to” field based on the Assignment Group?

    Thanks in advance!
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2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

3 weeks ago

Hi @neehas ,

 

 this is not how breakdowns works. You can select two different breakdowns but they are not related / cascading.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @neehas 

 

Something similar:

 

https://www.servicenow.com/community/developer-forum/pa-reports-get-the-assigned-group-based-on-assi...

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