Subcategory as an Interactive Filter

John Knopick
Tera Contributor

Hi!

 

Just to start, I don't currently have content_admin access, so one of the options I saw searching through here will not work at the present time.

 

I'm trying to figure out where the subcategory Reference Field is, as I'm not able to see it when I search on the Incident Reference Table.  Not sure if I'm looking in the wrong place.  Essentially I want to create a Subcategory as an Interactive Filter, as we currently have too many Subcategories and it makes our Line/Column reports look insanely sloppy and hard to look at.

 

If anyone knows which Reference Table the subcategory field is located in, or knows how to create a subcategory interactive filter WITHOUT having to have content_admin access, please let me know.  I would really appreciate it.

 

Thanks!

 

John

1 REPLY 1

Tsura Andreeva
Mega Sage

I wonder if you can create a report on the subcategory and use it as interactive filter;

https://docs.servicenow.com/en-US/bundle/utah-now-intelligence/page/use/dashboards/task/t_MakeARepor...