UI Builder Workspace Dashboard inaccessible without ITIL/Incident Manager role
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5 hours ago
I have created a Workspace Dashboard in UI Builder using Data Visualization components. Users are assigned a custom role (hr_dashboard_user) through the HR-User group and also have the incident_write role.,check attachments
Issue:
Users can access the workspace dashboard only when they are assigned the ITIL or Incident Manager role. If these roles are removed, they receive the error:
"Security constraints prevent access to requested page"
Expected Result:
Users with the hr_dashboard_user role should be able to access the workspace dashboard without requiring ITIL or Incident Manager roles.
Request:
What is the minimum role, ACL configuration, or workspace permission required to allow these users to access the dashboard without granting broad ITSM roles such as ITIL or Incident Manager?
