Unable to add a widget

tracydavis
Mega Contributor

I am suddenly unable to add a widget to existing dashboards in PROD. Does anyone know what may be causing this?

We are in Helsinki version.

I can click on the +, and select PA in the drop down - but then get stuck on the wheel/loading state.

I am not having the issue in sub prod environments.

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9 REPLIES 9

Arnoud Kooi
ServiceNow Employee
ServiceNow Employee

Maybe its this issue:


Helsinki Dev system, responsive canvas, new dashboard tab - cannot add content



Other wise, check if you have a error in console...


No - not that issue. I'm familiar with that bug. I did try it, but when you click the toggle hyperlink then I lose visibility to all the dashboards. I can see the existing dashboard and content, system just spins when trying to add another widget to an existing tab


learnow
Kilo Guru

Hi Tracy,


Try to log out and then log in again.



If it works let me know.



Best Regards,


Ulvi


Nope. Already did that 3 times. This just suddenly started about 3 days ago.