Unable to add Text Analytics report to the Next Experience Platform Analytics dashboard

[Neeraj Modi]

I have completed the Text Analytics configuration, including setup of stop words, phrases, indicator source, indicator, and widget.

When using the classic PA dashboard available through the pa_dashboard URL, I am able to successfully add the widget and view the Text Analytics report without any issue.

However, the challenge arises when I try to create a Platform Analytics dashboard in the Next Experience UI in ServiceNow. In the Next Experience dashboard, I am unable to find an option to add or include the Text Analytics widget, which is preventing me from displaying the Text Analytics report there.

Please suggest how can we achieve the Text analytics widget to show text analytics report on next experience.

Note: we're in Yokohama version

[Tanushree Maiti · Accepted solution]

Hi @Neeraj Modi 

In ServiceNow, classic Text Analytics widgets  are not directly supported as components on the Next Experience UI Platform Analytics dashboards. 

As per Servicenow Documentation : Text analytics and text widgets  , 

"This feature is part of the Core UI front end. It is not supported on Platform Analytics dashboards or UI Builder pages, except to a limited extent when migrated in compatibility mode"