unable to schedule the Dashboard in Platform Analytics, and the user is not receiving the email.

vikram Terala · yesterday

Hi Team,

I created a Dashboard in Platform Analytics and scheduled it, but the user isn’t receiving emails. I checked the outbox and failed state, as well as the email properties. The user is active and their email is valid.

vikram Terala · 19 hours ago

Hi

I found the solution. If it helps, please check out this KB article:

Scheduled dashboard and data visualization exports fail on Zurich Patch 4 and 5 - Known Error

View solution in original post

Tanushree Maiti · yesterday

Hi @vikram Terala

Just ensure - in user's profile, notification is enabled.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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vikram Terala · 20 hours ago

Hi Tanushree,

Yes, it is enabled. I checked the outbound, and it is not generating any emails. However, the Export option is working correctly.

vikram Terala · 19 hours ago

Hi

I found the solution. If it helps, please check out this KB article:

Scheduled dashboard and data visualization exports fail on Zurich Patch 4 and 5 - Known Error