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unable to schedule the Dashboard in Platform Analytics, and the user is not receiving the email.

vikram Terala
Tera Contributor

7 hours ago

Hi Team,

I created a Dashboard in Platform Analytics and scheduled it, but the user isn’t receiving emails. I checked the outbox and failed state, as well as the email properties. The user is active and their email is valid.

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Tanushree Maiti
Kilo Patron

6 hours ago

Hi @vikram Terala 

 

Just ensure - in user's profile, notification is enabled.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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