Unknown Error in Report

[pramn]

Hi Team , 

Why SLA due is showing unknown ?

Thanks for your time !

[Arun_S1]

Hello @pramn ,

This is a legacy field and not used by the SLA engine anymore. Please see the ServiceNow KB Article below.

Understanding SLA Schedules and Durations - Support and Troubleshooting

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.

[pramn]

So, what are we supposed to be use in the instead of SLA Due? 

[Dr Atul - LNG]

Hi @pramn 

Better check the task SLA. If the SLA due date is no longer in use, it won’t be supported and will show as “Unknown” to you.