Unknown Error in Report

pramn
Kilo Sage

3 weeks ago - last edited 3 weeks ago

Hi Team , 

Why SLA due is showing unknown ?

pramn_0-1768920592756.png

Thanks for your time !

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3 REPLIES 3

Arun_S1
Tera Guru

3 weeks ago

Hello @pramn ,

 

This is a legacy field and not used by the SLA engine anymore. Please see the ServiceNow KB Article below.

 

Understanding SLA Schedules and Durations - Support and Troubleshooting

Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution.

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pramn
Kilo Sage
In response to Arun_S1

3 weeks ago

So, what are we supposed to be use in the instead of SLA Due? 

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Dr Atul G- LNG
Tera Patron

3 weeks ago

Hi @pramn 

Better check the task SLA. If the SLA due date is no longer in use, it won’t be supported and will show as “Unknown” to you.

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