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Use Performance Analytics to count how many times a state changes from ready to new

DenisTHOLOM
Mega Contributor

Hello, 

I got a requirement from our Agile teams to be able to track how many times a story has been moved back from the state Ready to New. there is no need to have a custom field for this as it is for reporting purposes only. How can I achieve this, I have tried to create a metric however it was not successful. 

Has anyone got an idea how I can make this work?

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

The metrics are good to go, but if they don’t work, the only option is to create a custom field to capture the state change. Alternatively, in the metrics, you can add a condition to track the old and new values, like ‘Ready to New’ or ‘New to Ready.’

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Dr. Atul G. - Learn N Grow Together
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