User Experience Analytics: Empty and Other Data Fields

kmod
Tera Contributor

On my UX Analytics page under Analytics <  Events < View Knowledge Articles, I’ve noticed that some values in the Article SysID and Article Title charts are showing as (empty) or Other.

Could anyone clarify what these placeholders represent? Does this indicate that certain data isn’t being pulled correctly, or is it expected behavior for specific scenarios? Any guidance on how to troubleshoot or ensure complete data would be appreciated.

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