Virtual Agent Dashboard - KB Breakdown showing "no data available"
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10-03-2022 03:32 AM - edited 10-03-2022 05:23 AM
Hello,
I've been implementing "deflection" topic blocks into our Virtual Agent topics and these appear to be functioning correctly in regards to reporting "deflections" on the Virtual Agent Dashboard.
Despite some of our topics displaying KB articles (either via contextual search or direct link), neither of these are being reported by the KB Breakdown widget and it is constantly showing as "No data available".
Picture of dashboard: https://ibb.co/s2TkSZz
Does anyone know how to ensure the KB Breakdown shows the knowledge articles which were displayed to users?
Kind regards,
Tom
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10-27-2022 06:05 AM - edited 10-27-2022 06:06 AM
Hi Tom,
Do you get any update/solution for the KB Breakdown issue? I'm facing the same problem in my instance. It would be a great help if you can share some information.
Regards,
Azhar
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11-04-2022 05:13 AM
Hi Tom,
Do you get any solution/workaround? I'm also facing the same issue.
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11-17-2023 03:32 AM
Hi Tom,
Do you get any solution for KB breakdown issue? I'm also facing the same issue.
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07-25-2024 05:40 AM
I am also seeing the same issue. Were you guys able to resolve this?
