Weekly Performance Analytics

[Zackery Reynold]

I'm currently building a Performance Analytics report for a weekly basis for Incidents, Change Tasks, and Catalog Tasks. These reports have 5 fields each, which are New, Resolved/Closed, Backlog, Open, and Aging. I'm using Automated Indicators, Formula Indicator(for Backlog Growth), Indicator, Indicator Sources, Indicator Group.

My issue is that score is not updating on the widgets when the Daily or Historic Data Collection runs. I've also created a Weekly Data Collection and that didn't resolve the issue either.

I've tried different conditions and it's been 3 weeks with no results. If I create an incident or task, it will show in the "Today" marker inside of the week I pick but if I click over to W6 or W7, it shows 0. The scores on the widget shows 0.

Has anyone come across this issue that would be able to guide me through on how to resolve this issue?

I will upload screenshots.

[AndersBGS · Accepted solution]

Hi @Zackery Reynold ,

It's your additional conditions giving errors. It is not a good practice to use dynamic Filters through the breakdown Sources or adding dynamic filters at indicator and indicator source level. Please see this knowledge article from ServiceNow: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860136

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Zackery Reynold]

Thank you! This worked!