I’ve built a Platform Analytics Dashboard in ServiceNow that tracks monthly KPIs such as Application Uptime using Automated Indicators.
For one of my indicators — Uptime (%) — the results are coming correctly like for the last month (for example, 98% for November) and no data is available for the first 10 months (0%) of this year.
When I open the Analytics Hub and view the Year To Date (YTD) average, the system shows 74%, which is incorrect because the idea to calculate YTD avg is like 0+0+0+0+0+0+0+0+0+0+98/11 = 8.9%
Can anyone explain how year to date average is calculated in Platform Analytics ServiceNow. TIA
