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Wondering if there are any organizations out there that have centralized the creation/management of PDIs and/or know if it can be done? We're considering controlling or at least monitoring who can set one up if it's for company business. There does...
Platform Owner Community Members, The Global Learning and Development team at ServiceNow is developing a new career journey designed for Platform Owners. It will have 3 levels of new coursework and certifications! To ensure these reflect real-wor...
Hi All, I thought I will share our journey of implementing Platform Governance as Platform owner at Fonterra. Background:My name is Jaskaran Walia. I have been fortunate to pursue my passion for technology over last 20 year where I have enjoyed worki...
We have a requirement to fetch the cname and domain name details of our platform instances. How to get those details from admin view? Is it available in HI Portal ? We tried using https://mxtoolbox.com/SuperTool.aspx but it returns DNS Record not Fou...
Hi all, I'm curious to know what you're all doing if you have a concept of a ServiceNow Center of Excellence within your organization. How is yours structured, what has worked and what needed tweaking? We're looking into doing something like a COEI i...
I have a vendor machine from the partner's program. Is it possible to "erase everything" and come back to a clean state? Like from scratch
Hello Community, I was wondering if there is a way to receive the P1-Free PDF Report from the Instance Details Dashboard on ServiceNow Support via Email or REST once a month? Unfortunately, I could not find any information about this functionality in...
I am not sure if I am hitting the right forum with this question, so please bear with me. We are evaluating our team structure and one of the consistent topics is where in the org structure should ServiceNow platform developers reside. The two opti...
Hello I need to pull the report for the Incidents Auto resolved which were in state of Awaiting Verification
I am interested in learning from other organizations to whom their ServiceNow Platform team (Enterprise Service Management) reports to within an IT organization. Thank in you advance for sharing your insights.
In a recent Platform Owners Roundtable session, Allen Andres talked about "Golden Rules" or those principles that guide governance on your platform. Examples he gave were:- We will always be on the latest ServiceNow version, within X months of relea...
Hi Guys! I was wondering if anybody has been involved in a Cherwell ITSM - ServiceNow migration and could be interested in helping us out. We are looking for use cases on this topic and some useful advice and feedback.It's really important for us to ...
Hi folks, can you please share general usage Apps that can be built using Text to App feature in Creator.
Good Morning, I'm sure there is something out there so I thought I would reach out and ask here. Does anyone have a great tool they use from a platform owner perspective to review integrations, applications coming into ServiceNow for risk and impact...
Does anyone know of a resource that would provide the definition of the different ticket types? Such as Incident, HR Case, Request, Demand, CMDB, etc. We have so many types and some of our back-end users are getting a bit confused but I cannot find a...
