Platform Owner Resource Center forum

Platform Governance Framework - Customer Lense

Hi All, I thought I will share our journey of implementing Platform Governance as Platform owner at Fonterra. Background:My name is Jaskaran Walia. I have been fortunate to pursue my passion for technology over last 20 year where I have enjoyed worki...

How to get the cname and domain of our servicenow instances?

We have a requirement to fetch the cname and domain name details of our platform instances. How to get those details from admin view? Is it available in HI Portal ? We tried using https://mxtoolbox.com/SuperTool.aspx but it returns DNS Record not Fou...

Internal ServiceNow Center of Excellence and Innovation

Hi all, I'm curious to know what you're all doing if you have a concept of a ServiceNow Center of Excellence within your organization. How is yours structured, what has worked and what needed tweaking? We're looking into doing something like a COEI i...

Can I "format" a partner machine?

I have a vendor machine from the partner's program. Is it possible to "erase everything" and come back to a clean state? Like from scratch

Receive Instance Details P1-Free PDF Report by Email or REST

Hello Community, I was wondering if there is a way to receive the P1-Free PDF Report from the Instance Details Dashboard on ServiceNow Support via Email or REST once a month? Unfortunately, I could not find any information about this functionality in...

Team Structure - Developer Role

I am not sure if I am hitting the right forum with this question, so please bear with me. We are evaluating our team structure and one of the consistent topics is where in the org structure should ServiceNow platform developers reside. The two opti...

Report in Servicenow

Hello I need to pull the report for the Incidents Auto resolved which were in state of Awaiting Verification

ServiceNow Platform Team - Org. Design/Structure

I am interested in learning from other organizations to whom their ServiceNow Platform team (Enterprise Service Management) reports to within an IT organization. Thank in you advance for sharing your insights.

Share your Golden Rules

In a recent Platform Owners Roundtable session, Allen Andres talked about "Golden Rules" or those principles that guide governance on your platform. Examples he gave were:- We will always be on the latest ServiceNow version, within X months of relea...

Cherwell ITSM - ServiceNow

Hi Guys! I was wondering if anybody has been involved in a Cherwell ITSM - ServiceNow migration and could be interested in helping us out. We are looking for use cases on this topic and some useful advice and feedback.It's really important for us to ...

Text to App use cases

Hi folks, can you please share general usage Apps that can be built using Text to App feature in Creator.

Impact Assessment or Analysis Tool

Good Morning, I'm sure there is something out there so I thought I would reach out and ask here. Does anyone have a great tool they use from a platform owner perspective to review integrations, applications coming into ServiceNow for risk and impact...

Resolved! ServiceNow Definitions

Does anyone know of a resource that would provide the definition of the different ticket types? Such as Incident, HR Case, Request, Demand, CMDB, etc. We have so many types and some of our back-end users are getting a bit confused but I cannot find a...

What are the list of rules/detections which comes as part of ServiceNow Health Scan addon?

I am seeking for help here to understand what are the list of rules/detections which comes as part of SNOW's Health Scan addon. From the public facing documentation I could only understand that it determines the current health of your instance, ident...

Use of Adoption Roadmap

Question from fellow platform owners , how do you feel about adoption roadmap and the toolkit provided in ServiceNow admin center? what is your experience with this?

Forum Posts

Platform Governance Framework - Customer Lense

How to get the cname and domain of our servicenow instances?

Internal ServiceNow Center of Excellence and Innovation

Can I "format" a partner machine?

Receive Instance Details P1-Free PDF Report by Email or REST

Team Structure - Developer Role

Report in Servicenow

ServiceNow Platform Team - Org. Design/Structure

Share your Golden Rules

Cherwell ITSM - ServiceNow

Text to App use cases

Impact Assessment or Analysis Tool

Resolved! ServiceNow Definitions

What are the list of rules/detections which comes as part of ServiceNow Health Scan addon?

Use of Adoption Roadmap

Platform owner roundtable schedule?

Platform Owner Career Journey is now live!

Receive Instance Details P1-Free PDF Report by Ema...

Text to App use cases

Can we create workflows based on assessment of a s...

How to enable the script tracker?

GDPR: data retention after Contract termination

Is the PDI down today?

ServiceNow Definitions

Health scan Scores