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Platform Owner Resource Center forum
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Forum Posts
Platform Owner Wishlist
Good afternoon, fellow Platform Owners!I've been asked the classic question: "If you could have anything to ensure your success, what would it be?" I know this is an "it depends" scenario, but surely many of you have encountered this question or give...
Measuring Response Template Usage and Effectiveness
We are starting to use Response Templates for our cases and would like to measure the effectiveness and have some sort of feedback mechanism for RT users to provide recommendations or measure whether they are being used. Any recommendations on how t...
Centralized Control of Personal Developer Instances
Wondering if there are any organizations out there that have centralized the creation/management of PDIs and/or know if it can be done? We're considering controlling or at least monitoring who can set one up if it's for company business. There does...
Platform Owner Certification Development
Platform Owner Community Members, The Global Learning and Development team at ServiceNow is developing a new career journey designed for Platform Owners. It will have 3 levels of new coursework and certifications! To ensure these reflect real-wor...
Platform Governance Framework - Customer Lense
Hi All, I thought I will share our journey of implementing Platform Governance as Platform owner at Fonterra. Background:My name is Jaskaran Walia. I have been fortunate to pursue my passion for technology over last 20 year where I have enjoyed worki...
How to get the cname and domain of our servicenow instances?
We have a requirement to fetch the cname and domain name details of our platform instances. How to get those details from admin view? Is it available in HI Portal ? We tried using https://mxtoolbox.com/SuperTool.aspx but it returns DNS Record not Fou...
Internal ServiceNow Center of Excellence and Innovation
Hi all, I'm curious to know what you're all doing if you have a concept of a ServiceNow Center of Excellence within your organization. How is yours structured, what has worked and what needed tweaking? We're looking into doing something like a COEI i...
Can I "format" a partner machine?
I have a vendor machine from the partner's program. Is it possible to "erase everything" and come back to a clean state? Like from scratch
Receive Instance Details P1-Free PDF Report by Email or REST
Hello Community, I was wondering if there is a way to receive the P1-Free PDF Report from the Instance Details Dashboard on ServiceNow Support via Email or REST once a month? Unfortunately, I could not find any information about this functionality in...
Team Structure - Developer Role
I am not sure if I am hitting the right forum with this question, so please bear with me. We are evaluating our team structure and one of the consistent topics is where in the org structure should ServiceNow platform developers reside. The two opti...
Report in Servicenow
Hello I need to pull the report for the Incidents Auto resolved which were in state of Awaiting Verification
ServiceNow Platform Team - Org. Design/Structure
I am interested in learning from other organizations to whom their ServiceNow Platform team (Enterprise Service Management) reports to within an IT organization. Thank in you advance for sharing your insights.
Share your Golden Rules
In a recent Platform Owners Roundtable session, Allen Andres talked about "Golden Rules" or those principles that guide governance on your platform. Examples he gave were:- We will always be on the latest ServiceNow version, within X months of relea...
Cherwell ITSM - ServiceNow
Hi Guys! I was wondering if anybody has been involved in a Cherwell ITSM - ServiceNow migration and could be interested in helping us out. We are looking for use cases on this topic and some useful advice and feedback.It's really important for us to ...
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