ServiceNow Platform Team - Org. Design/Structure
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11-20-2024 09:14 AM - edited 11-20-2024 09:16 AM
I am interested in learning from other organizations to whom their ServiceNow Platform team (Enterprise Service Management) reports to within an IT organization.
Thank in you advance for sharing your insights.
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11-20-2024 09:40 AM
Hi @Mary36
It will be vary company to company
Majorly Developers -> Associate Consultant -> Technical Consultant -> Lead Consultant
Mark it Helpful and Accept Solution!! If this helps you to understand.
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11-20-2024 01:51 PM
Operationally, our SN Platform Team is within a Performance & Governance (P&O) Org, Corporate Apps group. The leader of the P&O reports to the CIO.
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12-02-2024 12:21 PM
I lead the ServiceNow Platform Tower reporting to CIO. My structure is primarily into three parts. 1. Product implementations and Support. 2. New initiatives such as GenAI or new Products 3. Overall Platform level Team under Platform Architect and Solution Arch. There is next level for each of these, who are like Track leads and then Developers, apart from Scrum Master, BAs.
