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Cherwell ITSM - ServiceNow

Hi Guys! I was wondering if anybody has been involved in a Cherwell ITSM - ServiceNow migration and could be interested in helping us out. We are looking for use cases on this topic and some useful advice and feedback.It's really important for us to ...

5star-Umar by Tera Contributor
  • 1360 Views
  • 1 replies
  • 0 helpfuls

Impact Assessment or Analysis Tool

Good Morning,  I'm sure there is something out there so I thought I would reach out and ask here. Does anyone have a great tool they use from a platform owner perspective to review integrations, applications coming into ServiceNow for risk and impact...

Resolved! ServiceNow Definitions

Does anyone know of a resource that would provide the definition of the different ticket types? Such as Incident, HR Case, Request, Demand, CMDB, etc. We have so many types and some of our back-end users are getting a bit confused but I cannot find a...

CourtneyG by Tera Contributor
  • 6142 Views
  • 2 replies
  • 2 helpfuls

Use of Adoption Roadmap

Question from fellow platform owners , how do you feel about adoption roadmap and the toolkit provided in ServiceNow admin center? what is your experience with this?   

spgarg04 by Giga Guru
  • 1841 Views
  • 4 replies
  • 3 helpfuls

Benchmarking Employee Center

Hey there,I'm part of a Global Manufacturing company stepping into SN this year - specifically standing up ITSM.  I'd like to connect with other Companies who have designed the employee experience on Employee Cetner to understand your view of taxonom...

jroscini by Tera Contributor
  • 1045 Views
  • 1 replies
  • 0 helpfuls

Resolved! Health scan Scores

Hi All,   Thanks, @britta for directing us here for Platform owner resources. I have a few questions, while I go through the Health scan report, I see a few findings that are done as a platform upgrade - it means few are done by ServiceNow team membe...

Paulsylo by Tera Sage
  • 3252 Views
  • 3 replies
  • 3 helpfuls