ServiceNow Vault — Where AI Meets Security

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October marks Cybersecurity Month—a time to spotlight the vital intersection of AI and security. As AI rapidly transforms how we serve customers and operate our businesses, it brings speed, intelligence, and new possibilities. Let’s explore how these advancements are shaping a safer, smarter future. 

But here’s the reality: AI is only as powerful as the platform it’s built on — the platform that helps protect the data fueling it, enforce guardrails, and ensure only the right people (or AI agents) have access. 

That’s where ServiceNow Vault comes in. 

When ServiceNow set out to build ServiceNow Vault, our goal wasn’t just to add another security layer — it was to give organizations defense in depth: multiple, connected layers of protection so that even if one is breached, the others stand strong. ServiceNow Vault helps organizations secure sensitive data and support compliance as they adopt AI technologies. 

As Barkha Bhatija, Senior Principal Product Manager for ServiceNow Vault, puts it: 

“At ServiceNow, as a security Product Manager, I live and breathe data security for customer data on the platform. When we built ServiceNow Vault, the goal was to provide defense in depth and help customers be AI-ready.” 

So, what does that look like in action on the ServiceNow® AI Platform? 

• Know your sensitive data – Even when it’s buried deep in prompts, tables, or emails. 

• Protect your sensitive data – Keep private information out of AI prompts, encrypt things so it’s unreadable if accessed unauthorized, and enforce Zero Trust to ensure least-privileged access—always. 

• Monitor continuously – Detect and respond to unusual activity or potential data leaks before they become threats.  

When paired with ServiceNow AI Control Tower, organizations gain visibility — understanding where AI is used, how data flows, which agents are inactive or over-active, and whether policies are being followed. 

Together, ServiceNow Vault (security + privacy) and AI Control Tower (governance + visibility) create a powerful balance: AI that’s not only innovative but responsible and secure. 

AI success is speed and safety. With ServiceNow Vault, you can innovate confidently, knowing your AI is powerful, protected, and supported by tools that help with compliance on the ServiceNow AI Platform.

Read more about ServiceNow Vault Console here. 

And about ServiceNow AI Control Tower here.

Authors –  Barkha Bathija & Bhakti Pitre, ServiceNow Vault & AI Platform Security Product Team