What's New for Data Privacy in Australia

[maucblancha]

Session Recap: What's New for Data Privacy in Australia 

Overview

The session introduced new Data Privacy capabilities in the ServiceNow Australia release, focusing on three goals:

- Know your data (discover sensitive data)

- Protect your data (prevent sensitive data from entering the platform)

- Reduce your risk (automatically remove sensitive data when no longer needed)

What You'll Learn

This session walks through the latest Data Privacy capabilities introduced in the Australia release, with a focus on helping organizations discover, protect and manage sensitive data more proactively. 

Key Highlights 

Agentic AI Data Discovery 

Agents and skills work together to scan your ServiceNow instance to discover sensitive information. Including: PII ( Personally Identifiable Information), PHI (Protected Health Information), PCI (Payment Card Information), Passport numbers, National IDs, etc. Identifying where sensitive data exists across out-of-the-box and custom applications. 

Benefits: 

- Reduces manual effort to locate sensitive data

- Provides visibility into where sensitive information is stored

- Simplifies the setup of data discovery policies

Real-Time Data Protection

Prevents sensitive data from entering the system in the first place. 

- Evaluates user input in real time before it is saved

- Detects sensitive data in fields such as short description and description

- Can alert users or block submission depending on policy configuration

Conditional Data Anonymization 

To help organizations reduce sensitive data exposure by removing or masking information when its no longer needed. 

- Applies anonymization policies based on specific conditions, such as incident status, or other business rules. 

- Allows admins to define what data should be anonymized and which fields should remain unchanged. 

- Provides scheduling options to run anonymization jobs automatically.

Key Takeaways

- Discover sensitive data faster with Agentic AI that can identify sensitive information across your ServiceNow instance.

- Prevent sensitive data from entering the platform using real-time detection, configurable alerts or blocking policies, and attachment quarantine.

- Reduce data exposure over time with conditional anonymization that automatically masks or removes sensitive data based on business rules and record lifecycle.

Watch the Full Session 

Want to dive deeper into the topics covered in this recap?

Watch the recording here.